Angelica Mari, Computing, Friday 21 November 2008 at 16:26:00 Network consolidation and replacement of legacy system to reduce costs Thames Water has closed a deal with Cable & Wireless to implement an IP contact centre. The initiative is part of a three-year, multimillion pound managed services deal, which has seen the consolidation of 800 back-office and contact centre staff onto a single network where all customer data can be managed. The Cable & Wireless platform will replace a legacy system Thames Water decided to scrap following a temporary loss of service caused by flooding in the...Read More »

Immature headline for immature technology? Mini Poll If you listen to a lot of the vendors, server virtualisation is now pretty mainstream, and the impression you get is that it’s just a case of getting on with it - if you haven’t done so already. But how realistic is this?… Full published article at: Read More »

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Controversial money transfer service given second chance Three directors of digital currency firm e-gold avoided a spell behind bars on Thursday after earlier pleading guilty to offences for money laundering and running an unlicensed money transfer business.… Full published article at: Read More »

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SIM manufacturer in strategic deal with pipe dream BlueSky Positioning, the company that promised to have GPS working in a SIM by June last year, has entered a "strategic relationship" with respected SIM manufacturer Sagem Orga.… Full published article at: Read More »

Farewell then, UIQ The death of UIQ deserves a footnote for posterity – and a chance to take look back at a decade in which almost everything that everyone predicted for mobile data proved to be wrong. Given the way the market turned out, it didn't stand a chance.… Full published article at: Read More »

Verizon staff caught snooping Staff at Verizon face disciplinary action after accessing Barack Obama's phone bill and taking a peek at who the president elect had been calling.… Full published article at: Read More »