On user training and other improbabilities

Workshop The results are in from yesterday’s mini-poll, and they are pretty conclusive – even if we take into account that removing users altogether is not an option. The top two types of call may be quite easily balanced – as you can see from the chart, between ‘don’t know how to do something’ and ‘application not responding’.…

Full published article at: http://go.theregister.com/feed/www.theregister.co.uk/2009/10/09/user_ignorance_is_bliss/

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